AI Workspace Global Edition — Refund and Cancellation Policy
Effective date: November 2, 2026 · billing@aiworkchina.com
Subscription cancellation
Monthly and yearly subscriptions can be canceled through the Stripe customer portal. Unless otherwise stated during cancellation, access continues until the end of the current paid billing period and no further renewal is charged.
First purchase
You may request review of a first-purchase refund within 14 days of payment. Please include the purchase email, transaction or invoice number, reason for the request, and any relevant technical details. Refund eligibility is assessed under this policy and applicable law.
Renewal payments
A renewal refund can be requested within 7 days when Pro features have not been materially used after renewal. We review usage, the circumstances of the request, applicable law, and Stripe transaction status.
Duplicate or unauthorized charges
Report a duplicate or suspected unauthorized charge promptly to billing@aiworkchina.com. Never send complete card numbers, security codes, passwords, or API keys.
Refund method and timing
Approved refunds are returned to the original payment method. After Stripe processes the refund, the issuing bank or payment network can require approximately 5–10 business days to display the credit.
How to request
Email billing@aiworkchina.com with the purchase email, invoice or transaction number, request reason, and necessary supporting information.