AI Workspace Global Edition — Customer Support

Support email: support@aiworkchina.com

Please include: extension version, browser version, AI platform, exact error text, and steps to reproduce. Never send API keys, webhook secrets, database URLs, passwords, complete card numbers, or a complete license key.

The panel does not appear

Confirm that the current page belongs to a supported AI platform, refresh the page, and click “Open on this AI page” from the extension popup.

No conversation was detected

Wait until the conversation is fully loaded, then click “Detect again.” The extension reads only visible or loaded page content and does not call private platform APIs.

License or billing problem

Confirm that the purchase email and license key match exactly. Use the customer portal to review payment method, invoices, subscription status, and cancellation. Billing requests can also be sent to billing@aiworkchina.com.

When does the trial begin?

The trial license is sent by email. The 7-day countdown begins when that license is first verified in the extension and never charges automatically.

Response time

Support requests are reviewed and answered as soon as possible on business days.